At Uncle NY, we strive to ensure your complete satisfaction. Our return and refund policies vary depending on the type of product and purchase method. Please read the following carefully to understand your rights and our procedures.

1.1 Cancellation Policy

• During Group Buy Period: Full refund available before group buy closes
• After Group Buy Closes: Cancellations not accepted as orders are consolidated for bulk shipping
• Cancellation Request: Must be submitted through your account dashboard or by contacting customer service
• Refund Processing: 3-5 business days to original payment method

1.2 Return Policy After Delivery

• Return Window: 7 days from delivery date
• Condition Requirements:
  • Item must be unused and in original condition
  • Original packaging intact
  • All tags and labels attached
  • No signs of wear or use
• Non-Returnable Items:
  • Food items and perishables
  • Personal care items (opened)
  • Items marked as "Final Sale"
  • Custom or personalized items
• Return Shipping: Customer responsible for return shipping costs unless item is defective
• Restocking Fee: 15% restocking fee may apply for non-defective returns

1.3 Defective or Damaged Items

• Inspection Period: Report defects within 48 hours of delivery
• Documentation Required: Clear photos of defect and packaging
• Resolution Options:
  • Full refund including original shipping
  • Replacement item (if available)
  • Store credit for future purchase
• Return Shipping: Prepaid return label provided by Uncle NY
• No Restocking Fee: Waived for defective or damaged items

2.1 Return Window

• Standard Returns: 14 days from delivery date
• Extended Returns: 30 days for unopened electronics
• Holiday Returns: Extended return period during holiday season (announced separately)

2.2 Return Conditions

• Unused Items: Must be in new, resalable condition
• Original Packaging: Required for full refund
• Receipt Required: Order confirmation email or packing slip
• Restocking Fee: 10% for non-defective returns

Step 1: Request Return Authorization

1. Log in to your account and go to "My Orders"
2. Select the order containing items to return
3. Click "Request Return" and select items
4. Choose return reason and provide details
5. Submit photos if item is damaged or defective
6. Receive Return Authorization (RA) number within 24 hours

Step 2: Package Your Return

• Place items in original packaging if possible
• Include packing slip or order confirmation
• Write RA number clearly on package exterior
• Use sturdy box and adequate padding for protection
• Do not write on original product packaging

Step 3: Ship Your Return

• If Defective: Use prepaid return label sent by email
• If Non-Defective: Ship at your expense to our return address
• Recommended Carrier: USPS or UPS with tracking
• Insurance: Recommended for items over $50
• Return Address: Provided in RA email confirmation

Step 4: Receive Your Refund

• Processing Time: 2-3 business days after we receive your return
• Inspection: Items inspected to verify condition
• Refund Notification: Email confirmation sent when refund is processed
• Refund Timing: 5-10 business days to appear on your statement

4.1 Size/Color Exchanges

• Availability: Subject to stock availability
• Same Product Only: Exchanges must be for same item in different size/color
• Price Difference: If prices changed, difference will be charged or refunded
• Shipping: Customer pays return shipping; we cover exchange shipping

4.2 Defective Item Exchanges

• Priority Processing: Expedited handling for defective exchanges
• No Additional Cost: Free return and exchange shipping
• Out of Stock: Full refund if replacement unavailable

6.1 Wrong Item Received

• Our Error: Full refund or replacement at no cost
• Return Shipping: Prepaid label provided
• Priority Resolution: Replacement shipped immediately upon verification

6.2 Missing Items from Order

• Reporting: Contact us within 48 hours of delivery
• Verification: Check packing slip and all boxes
• Resolution: Missing items shipped free of charge or refund issued

6.3 Buyer's Remorse

• Regular Products: Subject to standard return policy
• Group Buy Products: Return available within 7 days with restocking fee
• Return Shipping: Customer responsibility