📦 Shipping Policy
Last Updated: November 14, 2024
1. Group Buy Orders (공동구매)
1.1 Processing Time
- Group Buy Period: Products are available for purchase during the specified group buy period (typically 7-14 days)
- Consolidation: After the group buy closes, all orders are consolidated for bulk shipping from Korea
- Estimated Processing: 2-3 weeks after group buy closes for international shipping preparation
1.2 Shipping Methods
- Air Freight: Standard method for group buy orders (3-5 weeks total from Korea to NY)
- Tracking: Tracking information provided once shipment departs Korea
- Customs Clearance: Handled by Uncle NY - customs fees included in product price
1.3 Pickup Options
- Local Pickup: Available at our NY warehouse (address provided upon arrival)
- Pickup Hours: Monday-Saturday, 10 AM - 6 PM
- Notification: Email and SMS notification when order is ready for pickup
- Hold Period: Orders held for 14 days after arrival notification
2. Local Delivery (New York Area)
2.1 Delivery Areas
- Manhattan: All areas
- Queens: Flushing, Bayside, Fresh Meadows, Whitestone
- Brooklyn: Select neighborhoods (check availability at checkout)
- New Jersey: Fort Lee, Palisades Park, Edgewater
2.2 Delivery Schedule
- Scheduled Delivery: Orders delivered on scheduled routes (typically 2-3 times per week per area)
- Delivery Window: 12 PM - 8 PM on delivery day
- SMS Notification: Sent 1-2 hours before delivery
- Delivery Fee: $5-15 depending on location and order size
2.3 Delivery Requirements
- Contact Information: Valid phone number required for delivery coordination
- Address Accuracy: Please ensure correct address and apartment/unit number
- Recipient Presence: Someone must be available to receive delivery
- Rescheduling: Contact us at least 24 hours in advance to reschedule
3. Nationwide Shipping (USPS/UPS)
3.1 Shipping Methods
- USPS Priority Mail: 2-3 business days (most common)
- USPS Priority Mail Express: 1-2 business days (expedited)
- UPS Ground: 3-5 business days
- UPS 2nd Day Air: 2 business days (expedited)
3.2 Shipping Costs
- Calculated at Checkout: Based on weight, dimensions, and destination
- Free Shipping: Available on orders over $100 (USPS Priority Mail only)
- Flat Rate Options: Available for qualifying items
4. Shipping Restrictions
- Perishable Items: Not available for nationwide shipping, local delivery only
- Fragile Items: Additional packaging fees may apply
- Oversized Items: May require special shipping arrangements
- Restricted States: Some items cannot be shipped to certain states due to regulations
- APO/FPO/DPO: Not currently available for group buy items
5. International Shipping
- Currently Unavailable: We currently only ship within the United States
- Future Plans: International shipping to Canada may be available in the future
- Forwarding Services: Customers may use freight forwarding services at their own risk
6. Lost or Damaged Shipments
6.1 Lost Packages
- Tracking Required: Please check tracking information first
- Reporting: Contact us within 7 days of expected delivery date
- Investigation: We will file a claim with the carrier
- Resolution: Replacement or refund provided after carrier investigation (typically 7-14 business days)
6.2 Damaged Packages
- Inspection: Inspect package immediately upon receipt
- Documentation: Take photos of damaged packaging and items
- Reporting: Contact us within 48 hours of delivery with photos
- Resolution: Replacement, repair, or refund based on damage assessment
7. Address Changes and Delivery Issues
- Before Shipment: Address can be changed free of charge before item ships
- After Shipment: Address changes may incur carrier fees ($15-25)
- Incorrect Address: Customer responsible for reshipment costs if address provided was incorrect
- Refused Delivery: Customer responsible for return shipping costs
- Delivery Attempts: Carrier will attempt delivery 2-3 times before returning to sender
8. Questions or Issues?
For shipping questions, tracking issues, or delivery concerns, please contact us:
- Email: support@09.uncleny.com
- Phone: (856) 373-4445
- Hours: Monday-Friday, 10 AM - 6 PM EST
- Online: Submit inquiry through Contact Form